Cancellation & Refund Policy

1. Overview

At The Pocket Ritual, we want you to love what you ordered. If something isn’t right, this policy explains how cancellations, returns, exchanges, and refunds work.

2. Order Cancellation

You may cancel an order free of charge as long as it has not yet been shipped. Once an order has been dispatched, it cannot be cancelled and will instead be covered under our Returns policy below. To cancel, contact us as soon as possible with your order number.

3. Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, subject to the following conditions:

• The item must be unused, undamaged, and in its original packaging with all tags/accessories.
• Proof of purchase (order number or invoice) is required.
• Some products are marked non-returnable due to their nature (e.g. customised, personalised, or hygiene-sensitive items). Non-returnable products are clearly marked on the product and category pages — please check this before placing your order, as it cannot be reversed after purchase.

Please review the return eligibility shown on the product/category page before you order — this tells you upfront whether an item qualifies for return or exchange.

To initiate a return, contact us via the Contact Us page with your order number and reason for return. We will share instructions for shipping the item back to us.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, at your preference, once verified.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method via Razorpay. Depending on your bank, it may take a few additional business days for the refunded amount to reflect in your account.

6. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), we cover return shipping costs. For returns due to change of mind or incorrect size/model selection, return shipping is borne by the customer unless otherwise stated.

7. Non-Returnable Items

For hygiene, customisation, or product-specific reasons, certain items are not eligible for return or exchange (except where the item is defective or damaged on arrival — see Section 4). This includes, but is not limited to: screen protectors that have been applied/installed, and made-to-order/personalised cases.

Non-returnable products are clearly labelled on their product and category pages. We strongly recommend checking this label before completing your purchase, since the return window in Section 3 does not apply to items marked non-returnable.

8. Contact Us

For any cancellation, return, or refund query, reach us at:

Email: info@thepocketritual.in
Phone: +91 7021718186
Address: 44/403 , Fam Society , Sector-11, Koparkhairane-NaviMumbai-400709