Privacy Policy

1. Introduction

Jalaram Trading, operating as The Pocket Ritual (“we”, “us”, “our”), respects your privacy and is committed to protecting the personal data you share with us when you visit our website, browse our products, or make a purchase. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, and information collected automatically when you use our site:

• Contact details: name, email address, phone number, shipping and billing address.
• Order information: products purchased, order value, order history.
• Payment information: processed securely by our payment partner, Razorpay. We do not store your card, UPI, or net banking credentials on our servers.
• Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and customer support.
• Send order confirmations, shipping updates, and respond to enquiries.
• Improve our website, products, and customer experience.
• Send promotional communications, where you have opted in (you may unsubscribe at any time).
• Detect and prevent fraud, and comply with legal obligations.

4. Payment Processing

All online payments on this website are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, your card/UPI/banking details are transmitted directly and securely to Razorpay’s servers and are not accessible to or stored by us. Please refer to Razorpay’s Privacy Policy for details on how they handle payment data.

5. Cookies

We use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Shipping and logistics partners, to deliver your order.
• Payment processors (Razorpay), to complete transactions.
• Service providers who help us operate our website (e.g. hosting, analytics, email).
• Law enforcement or regulators, where required by law.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: info@thepocketritual.in
Phone: +91 7021718186
Address: 44/403, Fam C.H.S, Sector 11, Koparkhairane, Navi Mumbai – 400709, Maharashtra, India